FAQ & Support Documentation!

• Exporting data from the RateIt Portal
• Managing Ratings in the RateIt Portal
• Replying to feedback in the RateIt Portal
• Viewing ratings in the RateIt Portal
• How do I create an email template?
• Exporting your mailing list email addresses
• How do I edit a response template?
• Reading and Responding to Google Reviews using RateIt
• Case Management
• Reading and Responding to Facebook Reviews using RateIt

Browse all articles

• How to Fix Grey Shapes on your iPad Screen
• Updating the RateIt App
• Setting up a Personal Hotspot (iOS)
• Setting up a Mobile Hotspot (Android)
• Unresponsive Touch
• Configuring your iOS Device for the RateIt app (Standard Re-installation)
• RateIt Device Troubleshooting Steps
• Fixing a Device in 'Safe Mode'
• How to lock your iOS device down
• I have forgotten my Guided Access pin/it no longer works, what do I do?

Browse all articles

• Managing Offline Devices
• Rating Profile Settings
• Setting Up the Staff Activity
• Adding Users to the RateIt Portal
• What are Super Users?
• How do I change my email notifications?
• API Credentials
• What are Standard Users?
• Access Levels in the RateIt Portal
• Offline Device Alerts

Browse all articles

• How does RateIt manage invalid ratings?
• How do I configure my email signature?
• How do I add four smileys to my email signature?
• How does RateIt's Third-party review booster works?
• Embedding MicroSurveys in an email with Metadata

• What is NPS?
• Using the My Insights page in the RateIt Portal
• What is CX?
• What is a Detractor?
• Rating Profile Filter
• What is a Passive?
• What is a Promoter?

• RateIt Portal Onboarding Guide
• A quick intro to the RateIt Portal
• A few tips to help you hit the ground running with RateIt!
• Supported Browsers for web ratings (QR Codes, links, emails and SMS)

• MicroSurveys
• How to send MicroSurveys

• Contacts