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Ratings
Exporting data from the RateIt Portal
Managing Ratings in the RateIt Portal
Replying to feedback in the RateIt Portal
Viewing ratings in the RateIt Portal
How do I create an email template?
Exporting your mailing list email addresses
How do I edit a response template?
Reading and Responding to Google Reviews using RateIt
Case Management
Reading and Responding to Facebook Reviews using RateIt
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Hardware Related
How to Fix Grey Shapes on your iPad Screen
Updating the RateIt App
Unresponsive Touch
Setting up a Personal Hotspot (iOS)
Fixing a Device in 'Safe Mode'
RateIt Device Troubleshooting Steps
Configuring your iOS Device for the RateIt app (Standard Re-installation)
Setting up a Mobile Hotspot (Android)
How to lock your iOS device down
I have forgotten my Guided Access pin/it no longer works, what do I do?
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Settings
Managing Offline Devices
Setting Up the Staff Activity
Adding Users to the RateIt Portal
What are Super Users?
How do I change my email notifications?
What are Standard Users?
API Credentials
Access Levels in the RateIt Portal
Offline Device Alerts
How do I know if my device is offline?
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Tips and Best Practices
How does RateIt manage invalid ratings?
How do I add four smileys to my email signature?
How do I configure my email signature?
Embedding MicroSurveys in an email with Metadata
How does RateIt's Third-party review booster works?
My Insights
What is NPS?
Using the My Insights page in the RateIt Portal
What is CX?
What is a Detractor?
Rating Profile Filter
What is a Promoter?
What is a Passive?
Getting Started
[Video] Welcome to RateIt!
A quick intro to the RateIt Portal
RateIt Portal Onboarding Guide
A few tips to help you hit the ground running with RateIt!
Supported Browsers for web ratings (QR Codes, links, emails and SMS)
MicroSurveys
MicroSurveys
How to send MicroSurveys
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