Managing Offline Devices
Do one (or more) of the following items apply to you?
If you answered yes, keep reading!
If the RateIt App is running...
For an iOS device, press and hold the power button and the home button together at the same time for about 4 seconds (until the screen turns black).
For an Android device, simply press and hold the power button and then tap "Restart" on the pop-up.
The device will then automatically reboot back into the app.
If this doesn't bring you back online OR if you're using a 4G SIM card vs an internal WiFi network, please email firstname.lastname@example.org and we'll give you a hand :)
If your device won't turn on, then either:
1. The charger has been unplugged
Please check that the USB cable is attached to the device AND that it's plugged in to a power point.
Note: Using a USB port vs a power point will not provide enough power to keep your device online!
2. The charging cable is faulty
The best way to determine whether you have a faulty cable is by trying a different one (you should have received a spare during installation). If the spare works, then you have a faulty cable!
Email email@example.com and we'll get a new one out to you asap!
3. Or, the device is faulty
Believe it or not, this one is actually very rare!
If you've tried the above steps and are confident the device is faulty, please email firstname.lastname@example.org and we'll happily arrange a replacement for you!