Managing Offline Devices

Do one (or more) of the following items apply to you?

If you answered yes, keep reading!

If the RateIt App is running...

Press and hold the  power button and the home button together at the same time for about 20 seconds until the screen turns black. The device will then automatically reboot back into the app.

If this doesn't bring you back online OR if you're using a 4G sim card vs an internal wifi network, please email and we'll give you a hand :)

If your device won't turn on, then either:

1. The charger has been unplugged
Please check that the USB cable is attached to the device AND that it's plugged in to a power point.

Note: Using a USB port vs a power point will not provide enough power to keep your device online!

2. The charging cable is faulty 
The best way to determine whether you have a faulty cable is by trying a different one (you should have received a spare during installation). If the spare works, then you have a faulty cable!

Email and we'll get a new one out to you asap!

3. Or, the device is faulty
Believe it or not, this one is actually very rare!

If you've tried the above steps and are confident the device is faulty, please email and we'll happily arrange a replacement for you!

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