Offline Device Alerts

Offline Device Alerts are email-based alerts that are designed to let you know when a device you manage has gone offline. These alerts are sent out in real-time, which means you don't need to wait for your Daily Summary emails (or your manager!) to let you know that your device has gone offline.

You'll receive an email alert (based on your Alert Preferences, see below) for each individual device that has gone offline within the past 2 hours. For example; if you manage 5 devices and 3 of them go offline, you will receive 3 separate emails - each with some details around what we believe may have caused them to go offline.

To learn more about troubleshooting offline devices, please refer to this guide.


Alert Preferences

  • Enable/Disable the Offline Device Alerts
    Allows you to enable or disable the Offline Device Alerts.
  • Reminder Emails
    You also have the option to set regular reminders that the device is still offline, along with how often you would like these reminders sent (e.g. "Send me a reminder email every 3 hours").
  • Alert Periods
    If you regularly turn your device off (e.g. at the end of each day) then we highly recommend setting up Alert Periods, so that you only receive emails when the device is in use  (e.g. "Only send me alerts between 9am-6pm").

    Note: The alert periods will be based on your company's local HQ timezone.

You can access the above preference settings by heading to Settings > My Email Notifications > Alerts


General FAQs

Who receives the alerts?
The alerts are sent to all Standard Users by default, however, Super Users also have the ability to turn them on as desired (see below).

How do I enable/disable the alerts?
You can change your notification preferences by heading to Settings > My email notifications > Alerts

What triggers the alert?
The email alert will be triggered when a device has not contacted our server within the last 2 hours. This could be because the battery has run down, the device lost its internet connection, etc.

What if I regularly turn my device off?
No problem! If you regularly turn your device off (e.g. at the end of each day) then we recommend setting up Alert Periods (see above), so that you only receive emails when the device is in use (e.g. "Only send me alerts between 9am-6pm").



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