Email Notifications

This guide gives you a rundown of the different types of email notifications you are able to enable/disable. 

If you're looking for a guide that shows you how to enable or disable these notifications, check out this guide instead.


All Comments

You will receive an email each time a written COMMENT has been received at the location (or locations) you have access to.

Note: This includes ALL comments, regardless of whether it was positive or negative in sentiment.


Negative Ratings

You will receive an email each time a negative RATING has been received at the location (or locations) you have access to - regardless of whether a written comment has been attached to it.

Note: A negative rating is a rating that has a CX score of Awful or not great, or the NPS is less than 5.


Daily Reports

You will receive an email each morning with a summary of how your locations tracked for the previous day. This includes a breakdown of how many ratings were received, key comments as well as a summary of offline devices.


Weekly Reports

You will receive an email each Monday morning with a summary of how your locations tracked for the previous week. This includes your weekly NPS + CX scores, leaderboards for your locations as well as an overview of the key comments received for the week.


Offline Device Alerts

You will receive an email alert every time one of your devices comes offline including some general details around what caused this to happen (e.g. lost internet connection / low battery etc.). Click here to learn more about Offline Device Alerts and how to schedule them.

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