How do I reply to feedback?
Responding to your feedback couldn't be easier!
Here's a quick guide to show you how:
- Log in to the RateIt Portal
- Click into the Comments tab along the top toolbar
- Find the comment you'd like to reply to
- Click the blue Respond button to open the messaging centre
- Choose your preferred response method (custom email / template etc.)
- Click the blue Send response button
For a more detailed guide around the different ways you can reply to your customers, check out this guide instead.