How do I reply to feedback?

Responding to your feedback couldn't be easier!

Here's a quick guide to show you how:

  1. Log in to the RateIt Portal
  2. Click into the Comments tab along the top toolbar
  3. Find the comment you'd like to reply to 
  4. Click the blue Respond button to open the messaging centre
  5. Choose your preferred response method (custom email / template etc.)
  6. Click the blue Send response button
  7. Done!

For a more detailed guide around the different ways you can reply to your customers, check out this guide instead.

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