I have forgotten my Guided Access pin/it no longer works, what do I do?

If you device was locked down using Guided Access and you cannot remember your pin or your pin no longer works, then follow these simple steps to unlock your device and reset the pin.

I've forgotten my pin!

No worries, just email support@rateitapp.com and we'll hunt it down for you!

The pin is not working, what do I do?

  1. Unplug your device from power and let it run completely flat so it doesn't turn back on.
  2. Plug the device back in and charge it up (yep, we know how silly this seems!!). This will reset your Guided Access settings.
  3. From here, follow the steps in this article to setup Guided Access again.

If you have any issues with this procedure, please don't hestitate to contact us at support@rateitapp.com.

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