Reading and Responding to Facebook Reviews using RateIt
RateIt makes it really easy to read and respond to Facebook Reviews for your locations - whether you want to manage them centrally at headquarters, or want store managers to look after reviews for their stores.
Note: Social Reviews need to be setup by your company administrator. See this article for more details.
Step 1: Click on Facebook in the Source dropdown under the Ratings tab
You will only see this dropdown if your RateIt admin has set up these reviews for your location(s) in RateIt. Super Users will be able to see reviews for all locations.
Reading reviews for different locations
The Facebook Reviews screen shows you reviews for each location that you have access to. RateIt Super Users can see reviews for all locations, along with the reviews left on the brand’s Facebook Page. It also shows the overall rating score (out of 5), and the number of ratings for that location. You can click on the “See related post” link to see the post on Facebook. You can switch locations using the filter on the left.
Responding to reviews
Click the Reply button to enter your response and then hit Respond once done. This will post your response as a comment on the Facebook Review (visible to the public). Once you have responded, you will be able to view your response and update it if required. If there are multiple comments on a post, you can view them all using the “See more comments on this post” link.