Embedding MicroSurveys in an email with Metadata
You can embed the four RateIt smileys to the body of your email. When someone clicks a smiley from your email, they'll be taken to a RateIt web link for your profile of choice. You can configure the question asked and the description text.
You can also choose either coloured smilies or black smilies.
You’ll need access to a text/code editor such as Visual Studio Code and some familiarity with HTML to be able to achieve this, but this help doc will help you along the way!
Download starter HTML
You can start by downloading a sample of HTML. Both links are the same template, except one contains coloured smilies and the other black.
Once you have the HTML, you’ll notice that there are no links configured.
Getting your link
First, you’ll need to get your dedicated link. You can do this by visiting Settings > Tokens and dedicated links in the portal, or by speaking with your Customer Success Manager.
For this example, we’ll be using the testing link: https://rateitnow.com/testing
Skipping the experience screen (optional, but recommended)
When a user clicks on one of the smilies, we’d like them to automatically skip the first screen of the survey. To do this, we need to append the Experience parameter to the URL. These are:
?experience=Awesome?experience=Good
?experience=NotGreat
?experience=Awful
So, the links for each smile would look like:
https://rateitnow.com/testing?experience=Awesome
https://rateitnow.com/testing?experience=Good
https://rateitnow.com/testing?experience=NotGreat
https://rateitnow.com/testing?experience=Awful
Adding Metadata (optional)
The next part is the metadata.
&m=RateItRatingEmail={email},RateItRatingPhone={phone},UserId={userId}
This is essentially a list of key value pairs, separated by commas. For example, you may want to tag a rating with values out of your system (HubSpot, Salesforce, Sendgrid). user/member id, member status, first name, etc etc etc. Examples might be:
UserId=12345 or Status=PremiumMember
There are also two special metadata keys, RateItRatingEmail and RateItRatingPhone. As you expect, these accept your customers email and phone number. They’ll then add the user’s email and phone to the rating as a first class object (not metadata). This will enable you to directly reply to the user within the RateIt Portal, as well as see the user in the People tab. Use these two values to capture email/phone values.
Here is an example of using regular metadata and RateItRatingEmail:
You’ll need to use your email service to inject variables into the URL, similar to a mail merge.
Let’s say you have a user object like this:
Email: user@fakeemail.com
Phone: 0111222333
Company: Fake Company
Postcode: 3000
Depending on how your system does templating, you would create a key value string like this:
RateItRatingEmail={{Email}}, RateItRatingPhone={{Phone}},Company={{Company}},Postcode={{Postcode}}
You’d then append it to the m= parameter, so it will look like this:
m=RateItRatingEmail={Email}, RateItRatingPhone={{Phone}},Company={{Company}},Postcode={{Postcode}}
And when the values are injected through your system, it will end up like this:
m=RateItRatingEmail=user@fakeemail.com, RateItRatingPhone=0111222333,Company=Fake+Company,Postcode=3000
Adding Metadata through SendGrid
SendGrid uses a similar string replacement technique to the example above. For information on how to do this, read their documentation.
Putting it all together
Once you’ve got your link, the experience parameters and your metadata, let's put it all together.
For each experience score, you’ll need to combine the three elements, like DedicatedLink|Experience|Metadata.
Using the example above, your links would be:
Awesome
Good
Not Great
Awful