Replying to feedback in the RateIt Portal

There are a few different ways you can reply to feedback in the RateIt Portal. This guide gives you a breakdown of the different ways you can send out your replies, to help you find the method that works best for you.

First, click into the Comments tab along the top toolbar - from there, you can...

Respond to an individual message...

  1. Click the blue Respond button to the right of the message you'd like to respond to 
  2. Click the Create New Response button to write a personalised response (recommended)
  3. OR, choose a template from the list to the left
  4. Click the blue Send Response button to send your message


Respond to multiple messages at once...

  1. Use the tick box to the left of each message you would like to respond to
  2. Click the blue Respond to all selected button 
  3. Click the Create New Response button to write a personalised response (recommended)
  4. OR, choose a template from the list to the left
  5. Click the blue Send Response button to send your message


Respond to ALL unresponded messages...

  1. Choose the Select All tick box to select all unresponded messages
  2. Click the blue Respond to all selected button 
  3. Click the Create New Response button to write a personalised response (recommended)
  4. OR, choose a template from the list to the left
  5. Click the blue Send Response button to send your message


Some other handy things to note:

  1. A red dot will appear on the Comments button when you've got unanswered comments waiting for a reply
  2. You can use the Groups & Locations drop down menu to choose specific locations
  3. By default, all comments are shown, sorted by newest at the top - use the drop down menu to change how you'd like to view your messages (e.g. show all unanswered messages)


Creating your own templates:

You can create your own templates by clicking the  Create New Response button and then clicking Create PRIOR to hitting send. You can also edit the pre-existing templates (just ensure you hit Save changes before exiting the messaging portal!)

For more help around creating your own templates,  check out this guide.

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